Glossary
Preference Based Multi-Modal Messaging is the process that allows people to communicate important information to recipients via the communications channel they prefer, whether it's email, voice, text or fax. Instead of addressing messages to a specific address (e.g., email address, telephone or fax number), you address a message to a recipient's name. PGi iRgent uses the recipient's name to identify their own unique preference profile.
Query message-involves telling PGi iRgent what values to associate with specific keys on the telephone key pad. Once your message has been delivered, PGi iRgent tells the listener that a response is desired. It reads out a list of possible responses such as "press 1 to reply Yes or press 2 to reply No." PGi iRgent records the listener's response and then completes the telephone call. PGi iRgent gathers the responses from all the telephone calls that are part of your message. It presents them to you on the PGi iRgent web site as soon as they come in. This means you don't have to listen to each and every voice recording as you would if the recipient had to record a voice response.
Short Message Service (SMS) is available on most digital mobile phones and a steadily increasing range of other devices (including pocket PC, desktop computers and some fixed phones). It permits the sending of short text messages between these devices.
Voice Broadcasting is a recent mass communication technique that broadcasts phone messages to hundreds or thousands of call recipients at once. This technology has both commercial and community applications. Companies can contact employees and customers instantaneously. Communities can likewise be contacted by emergency response centers.
