FAQs
Conferencing
PGi Netspoke:
Is it possible to quickly conduct a Web conference without scheduling it in advance?
PGi Netspoke Web offers a convenient Meet Now capability for situations when two or more individuals need to collaborate “on-the-fly” and want to share PowerPoint slides, files or computer applications with each other visually. You can start a Meet Now conference in seconds, and can record the audio and visuals to capture all the ideas and decisions introduced in the meeting.
Can I easily distribute my presentation and other materials to attendees without sending the files via email?
With the Premiere Conferencing Hub, you can upload and store PowerPoint presentations and other files for later use in conferences. For each conference, you can select which presentations and files are relevant, and you can allow attendees to access those files at their convenience via the Conferencing Hub.
What is the easiest way to allow people to listen to a recording of my meeting afterward?
When you use PGi ReadyConference Plus, recording is as easy as pressing *22 on your phone keypad or, when using PGi Netspoke Web, clicking the Record button in the PGi Netspoke presenter interface. Your audio and audio plus Web recordings are accessible via the Premiere Conferencing Hub. Locate your recording and click the Invite link to enter email addresses for the people to whom you want to send a link to your recording. Recipients have the option to either download and play the recording from their computer or listen to the recording via telephone.
Are my Web Conferences secure?
Yes. Premiere Global employs SSL/TLS technologies to ensure the secure interaction among your users, moderators and constituents. The definitions are:
SSL - Secure Sockets Layer, a protocol for transmitting private information via the Internet. SSL uses a cryptographic system that uses two keys to encrypt data - a public key known to everyone and a private or secret key known only to the recipient of the message. Both Mozilla Firefox and Internet Explorer support SSL. By convention, URLs that require an SSL connection start with https: instead of http:.
TLS - Transport Layer Security (TLS) and its predecessor, Secure Sockets Layer (SSL), are cryptographic protocols which provide secure communications on the Internet for such things as Web browsing, email, Internet faxing, instant messaging and other data transfers.
PGi ReadyCast:
What do I need to host or attend a meeting using Microsoft Windows and PGi ReadyCast?
requirements to host or attend fully interactive meetings using Meeting Manager for Windows:
- Windows 98, Me, NT, 2000, or XP
- Intel x86 (Pentium 400MHZ +) or compatible processor
- Microsoft Internet Explorer 5, 6, Mozilla 1.6 or later, or Netscape 4.7, 7.x
- JavaScript and cookies enabled in the browser
- 56K or faster Internet connection
A localized version of Windows is required to host or attend fully interactive meetings on Asian versions of Meeting Center (Japanese, Korean, Traditional Chinese, and Simplified Chinese).
Do I have to download software to host a meeting with PGi ReadyCast?
To use all of the interactive features in a meeting, you must run Meeting Manager on your computer. Meeting Manager lets you or anyone in the meeting share most types of documents or applications. Unlike the old methods of installing software from a disk or downloading and installing it manually over the Internet, your meeting service automatically downloads and sets up Meeting Manager for you. In fact, each time you participate in a meeting, Meeting Manager maintains itself by checking for the latest version and automatically updating itself, as necessary.
For first-time users, the Meeting Manager for Windows download is approximately 1.0 MB. Meeting Manager then downloads only updated components as needed.
When scheduling a meeting, you can choose to use the Java Meeting Manager, which downloads only a small Java applet. The Java Meeting Manager is most appropriate for a one-to-many presentation, because it supports fewer interactive features than the fully interactive Meeting Manager.
PGi ReadyConference Plus and GlobalMeet
How do I start my conference for PGi ReadyConference Plus or PGi GlobalMeet?How do I invite participants to my conference?
Simply call the dial-in phone number and enter your moderator passcode. If you call Premiere Global Reservations to set up your conference, your reservationist will assign a phone number and passcode to your conference. If your passcode fails after the third attempt, please contact Reservations to verify the meeting time, passcode and dial-in phone number.
To invite participants to attend your conference, you will need to distribute only your dial-in number and participant passcode. This information is available on your PGi ReadyConference Plus or PGi GlobalMeet card, in your account confirmation e-mail, and on-line in 'Moderator Login'.
How can I increase the security of my PGi ReadyConference Plus or PGi GlobalMeet call?
Your PGi ReadyConference Plus or PGi GlobalMeet account has several enhanced features, called Moderator Features, that can increase the security of your conference call. Examples of these features include:
- Music On-Hold. Increase security by playing music into the conference until you are ready to begin, thereby ensuring you are in control of your conference.
- Roll Call. You can kick off your meeting with a roll call. You can also use the entry and exit tones that are played into the conference when participants join and leave the call to update meeting attendance.
- Record Your Call. You can record your conference using your Star Controls. Once the conference is completed, you will receive an e-mail with the playback information. You can distribute this e-mail to participants that you want to listen to your recorded call.
Please request Moderator Features at the time of your reservation, or add these features to your conference through 'Moderator Login'.
How can I manage attendees on my PGi ReadyConference Plus or PGi GlobalMeet call?
You can manage various options of your conference call through any touch-tone phone. Simply use the keypad to access the Star Controls for your conference:
- Press *1 to access the Help Menu.
- Press *4 to increase the volume of participant voices/lines.
- Press *5 to increase the volume of your voice/line.
- Press *7 to decrease the volume of participant voices/lines.
- Press *8 to decrease the volume of your voice/line.
- Press *92 to hear a roll call.
- Press *93 to terminate all participant lines.
- Press *94 to lock and unlock your conference (prevents other attendees from entering your conference).
- Press *95 to dial out to participants.
- Press *96 to mute all participant lines.
- Press *97 to "un-mute" all participant lines.
- Press *0 for assistance from a reservationist
How can I get the same features of PGi ReadyConference Plus from my mobile device?
PGi ConferenceAnywhere provides the same features and functionality on your mobile device. Available only through Premiere Global Services, PGi ConferenceAnywhere allows you to instantly host a conference call via your mobile phone or PDA at the touch of a button
How are PGi PremiereCall Event and PGi PremiereCall Auditorium different?
PGi PremiereCall Auditorium, designed to accommodate up to 2,000 participants, combines the ease of automated access with the assurance of dedicated operator assistance. A dedicated Event Manager coordinates all client requested services and ensures the success of your meeting from start to finish.
PGi PremiereCall Event, with the capacity to engage up to 3,000 participants, is the perfect solution for conducting external product and focus groups, press conferences and Investor Relations meetings. As with all PGi PremiereCall services, a dedicated Event Manager serves as a point-person to coordinate all aspects of the event. Dedicated operators greet each caller individually, screen attendees and capture information that’s requested by the meeting host. The lead operator remains throughout the call to conduct Q&A and polling sessions as requested, announce the end of the event, and conduct a private post-conference for speakers. Once the event is over, the Event Manager ensures that your requested reports are compiled and recordings are packaged and delivered.
What is Voice over IP (VoIP)?
Voice over Internet Protocol, also called IP Telephony or Internet Telephony, is the routing of voice conversations over the Internet or through any other IP-based network. Protocols which are used to carry voice signals over the IP network are commonly referred to as Voice over IP or VoIP protocol. Common technologies that are part of the VoIP framework include SIP, TDM and Softphone.
Desktop Fax
How can I check the status of my sent fax?
Sign into PGi Fax2Mail by clicking on the Login link at the top of this page and choosing Desktop Fax. Then, click on the “Sent Faxes” tab. Select whether you wish to show all faxes sent today or over a 30 day period. The faxes displayed will also show the status. You can optionally also be sent a delivery report. You can enable reports by signing into the website and clicking on the “Preferences” tab. Change the “Reports” option to Yes and save settings.
How can I change my password?
Sign into PGi Fax2Mail by clicking on the Login link at the top of this page and choosing Desktop Fax. Then, click on the "Preferences Tab". To change your password, click on "Change". You will be prompted to enter your current password and your new password twice, for verification. Click "OK" to complete the password change.
I’ve forgotten my password. How can I reset my forgotten password?
Click on the Login link at the top of this page and choose Desktop Fax. Then, click on the “Forgot your password?” link on the main page beneath the long name and password fields. Enter the information in the fields provided and click the “Send me my password” button and your password will be sent to you.
How do I change the file format of my inbound faxes from PDF to TIFF?
Sign into PGi Fax2Mail by clicking on the Login link at the top of this page and choosing Desktop Fax. Then, click on the "Preferences Tab". To change the inbound fax file format simply select the TIFF radio button for Fax Type and save your changes.
How do I resend a Fax I sent a few days ago?
Sign into PGi Fax2Mail by clicking on the Login link at the top of this page and choosing Desktop Fax. Then, click on the “Sent Faxes” tab. Select whether you wish to show all faxes sent today or over a 30 day period. Simply select the “Resend” button next to the fax you want to resend. You can optionally change the fax number as well as any other information associated with the cover page such as to whom the fax is destined and company name. Click “Yes” to resend the fax.
How do I associate a billing code with all of the faxes I send?
Sign into PGi Fax2Mail by clicking on the Login link at the top of this page and choosing Desktop Fax. Then, click on the "Preferences" tab. Enter the desired billing code into the “Billing code:” field and save settings.
Can my faxes received in my email client be encrypted with a password requirement?
Yes. Sign into PGi Fax2Mail by clicking on the Login link at the top of this page and choosing Desktop Fax. Then, click on the "Preferences" tab. Change the inbound fax file format to the “Encrypted PDF” option. Enter the password you would like the documents encrypted with and save settings.
Does Fax2Mail support proprietary file formats and if so how?
The PGi Fax2Mail service supports most common file formats natively. Other proprietary file formats are supported by installing a Print Driver on your PC. Sign into PGi Fax2Mail by clicking on the Login link at the top of this page and choosing Desktop Fax. Then, click on the "Download Center" tab. Select the “Fax2Mail Driver” or “DocuManager Fax Driver” link and download the software to your PC. Install the software following the instructions and then print the file from the native application. The output will be sent to the PGi Fax2Mail service and delivered regardless of the application used to create the output.
Can I send a fax to several destinations?
Yes and this is easily handled via your email client. Simply enter the addresses normally using the syntax of 9999999999@fax2mail.com using your email client. The PGi Fax2Mail service will delivery the same fax to each destination fax address supplied.
I’m concerned with SPAM. Does the PGi Fax2Mail service provide any way of blocking Fax SPAM?
Yes. The PGi Fax2Mail service provides you with the tools to block unsolicited Fax messages deemed by you to be SPAM. Sign into Fax2Mail by clicking on the Login link at the top of this page and choosing Desktop Fax. Then, click on the "Received Faxes" tab. Select whether you wish to show all faxes received today or over a 30 day period. Simply select the “Block Sender” button next to the fax you wish to have blocked and leave the rest to PGi Fax2Mail. The service will block any future incoming faxes.
Does Premiere Global support a Web Services SOAP/XML API (SDK)?
Premiere Global provides a web services SOAP/XML API known as PremiereConnect. The PremiereConnect web services API is a comprehensive software development kit (SDK). The PremiereConnect web services API functions as the on-ramp to the Premiere Global Communications Operating System (PGiCOS) establishing a single API that customers can interface with enabling all delivery modalities including email, voice, fax and SMS, as well as conferencing communications. Through PremiereConnect, developers have unified programmatic access to the technologies and services residing on the platforms of PGiCOS, including all delivery modalities and the commerce-critical systems required to provision users, administer services and bill customers. PremiereConnect enables numerous communication capabilities, including inbound and outbound document imaging/management, email messaging, mobile messaging (SMS, MMS, WAP Push) and voice call management.
eMarketing
Are there any other special features?
There are many! Here is just a snapshot….One of our unique capabilities is the ability to replicate your in-house data table structure in an ASP environment. That makes PGi Campaign Accelerator a seamless extension of your organization and lets you conduct business as usual. Furthermore, Accelerator enables you to perform A/B Split Testing and Sampling within your recipient lists. Continually learn about recipient preferences and refine campaigns to achieve maximum results. Test everything from audience response to content and layout as well as the impact of timing.
Do you offer strategic services?
As a pioneer of the email marketing and technology industry, our services group leverages the combined knowledge and experience of our experts as well as the lessons learned by our customer base. Our ability to combine customer experience with marketing best practices results in a superior strategic and tactical campaign management capability. We offer Strategic Guidance, Creative Implementation, Full Service Creation and Deployment, and Agency Sales and Marketing Tools in either short and/or long term engagements.
How easy is it to build an email message?
Create messages without knowing HTML by entering text just like in a Microsoft Word document. No more imagining what your message will look like—what you see is what you get. You can also create messages in text, HTML and AOL formats to ensure every recipient sees your messages as intended. PGi Campaign Accelerator's HTML sniffer determines which format recipients can receive and records this information for future use
Does Accelerator have conditional content and message personalization?
Yes!. You’ll be able to build a single message and send it to multiple segments with entirely different content. Furthermore, you can communicate with millions of people on a one-to-one basis by personalizing messages with your recipients' preferences using multiple selectors
What about SPAM and Deliverability?
PGi Campaign Accelerator helps you communicate successfully by providing tools that keep lists scrubbed for bad addresses, manage and comply with recipients’ subscribe/unsubscribe requests, and update recipient HTML capabilities for maximum productivity. We support double opt-in and double opt-out processes. We also have a full-time deliverability staff dedicate to ensuring that your messages are always getting delivered.
How robust is reporting?
Get real-time feedback on campaign status and response so you can compare results across campaigns to see how varying messages perform. The platform allows report delivery to your screen or via e-mail, giving you a choice of “meeting-ready” charts and graphs, and lets you save as PDF, XML or CSV files.
How does Accelerator stack-Up Internationally?
With PGi Accelerator, you can build and deliver campaigns in any language, including double-byte character sets such as Chinese or Japanese for international reach. Furthermore, PGi Accelerator’s interface can be configured in multiple languages such as German, Spanish, French and others.
Can I collect subscriber data and conduct online surveys?
You can collect recipient data directly from your website or e-mails without effort, and automatically add it to your database. The module can also be used for surveys and questionnaires.
How scalable and secure is the system?
Send as many e-mails per minute as you want. Components can be expanded across multiple servers, departments and users as you grow. PGi Accelerator also employs state-of-the-art security. Your data’s security is ensured with PGi Accelerator’s array of network firewalls, encryption via SSL/TLS and user-level security. Physical access to the system is limited to authorized PGi Accelerator personnel. All PGi Accelerator data is located on physically separate database partitions providing complete separation of individual customers. In addition, messages can be sent via encrypted email for additional security.
Is there an Enterprise database solution?
With our PGi Enterprise solution, you can maximize your relational databases, whether homegrown or part of a CRM software package or analytics solution. PGi Enterprise can use data collected via other marketing channels and make e-mail response data available to other applications. Data is always current because it is referenced directly from the source.
How easy is it to build an email message?
Create messages without knowing HTML by entering text just like in a Microsoft Word document. No more imagining what your message will look like - what you see is what you get. You can also create messages in text, HTML and AOL formats to ensure every recipient sees your messages as intended. PGi Campaign Accelerator's HTML sniffer employs MIME and determines which format recipients can receive and records this information for future use.
Notifications & Reminders
How do I upload my contacts?
PGi Irgent Reminders provides an automated contact upload and synchronization tool (Total Contact Manager) for you to upload and maintain the currency of your recipient contacts within your Outlook address book and the address book located within PGi Irgent. To download and install this tool, use the “Update from Outlook” button on the Welcome page or from the Manage Address book tab. This will download the application and install it on your system. The tool will then walk you through the steps necessary to automatically upload and keep your contacts current between both Outlook and your PGi iRgent Reminders account.
How do I keep my contacts synchronized?
The easiest way to keep synchronized is to set the preference on the PGi iRgent Reminders Contact Manager tool to automatically check for differences between your Outlook address book and your PGi iRgent Reminders address book or you can use the tool for manual updates and approvals. To set up automatic processing, after you download and install the Total Contact Manager, choose the "Yes, I would like to setup an automatic update" option on the last screen of PGi iRgent Reminders Contact Manager Importer.
How do I send a message?
Sending a message is very easy and straightforward. For a detailed description view these instructions, or simply select the “Send a Message” tab and follow the step-by-step process.
How do I know my message was delivered?
Delivery status of each message can be checked by using the reports provided in the “View History” tab and also the last message sent statistics on the “Welcome” page.
Document Delivery
Can I check the status of my job from a website?
Yes, you can view real-time status of your jobs from the MyPortal website. Simply go to https://myportal.premiereglobal.com and log in with your User ID and Password. Click on “Jobs”, “Check Job Status” to locate your job and find out the number of completed deliveries, pending deliveries and delivery details.
How do I re-send my document to the undelivered destinations?
The MyPortal website allows you to easily resend the document to the recipients who did not get your document the first time. This is useful if there were a number of busy fax numbers and you want to try again during off hours. Simply go to https://myportal.premiereglobal.com and log in with your userID and password. Go to the “Jobs”, “Check Job Status” tab or the “Reports” tab, locate your completed job and click “Resend” next to the job. You have the option of resending the job to the undelivered destinations only, one or more ad-hoc addresses, a new list or all recipients on your original list.
How do I view the undelivered destinations from a job?
The MyPortal website allows you to generate a report on any job that you send. There are a number of report types available including summary reports, detailed reports and exception reports. Go to https://myportal.premiereglobal.com and log in with your User ID and Password. Go to the “Reports” tab, enter the job number or date range and locate your job. Click on the Job Number to view the summary information and select “Exception” report to view the undelivered destinations. From here you can view the fax number, contact information, time first and last attempt was made and contact lists used. You can also export the report results for easy updates to your contact databases.
Is it possible to cancel documents that are in the process of being delivered?
Yes, you can cancel the delivery of a job that is in progress. Simply go to the MyPortal website at https://myportal.premiereglobal.com and log in with your User ID and Password. Go to the “Jobs”, “Check Job Status” tab or the “Reports” tab, locate your job and click “Cancel” next to the job. It is important to note that deliveries are happening simultaneously, so it may not be possible to cancel every delivery.
How many people can I send my document to in a single broadcast?
Premiere Global Services has one of the largest document delivery networks in the world and supports list sizes in the tens of thousands of recipients.
What type of document formats can I send to my fax recipients?
You can send virtually any type of document format for fax delivery. Premiere Global Services supports standard formats such as Microsoft Word, Microsoft Excel, Adobe PDF, as well as image file formats, print file formats and much more. You can include a combination of document types in a single delivery.
Can I personalize my fax documents to ensure it is delivered to the right recipient?
There are two ways to personalize your documents: You can include the recipient’s contact name in the header of the outgoing fax by including a “Header” field in your contact list or you can attach a cover sheet. Premiere supports standard coversheets that are available automatically from the website or you can have a custom coversheet created and stored in your account.
How do I supply my list of contacts?
The MyPortal website allows you to upload your list of contacts directly. Simply save your contact list or database query in text, comma delimited format and upload it to the site. In order for the system to identify the required fields in your list (such as fax number) you can name your fields based on the system requirements or use the handy list mapping wizard available on the website. Simply go to https://myportal.premiereglobal.com and log in with your User ID and Password. Go to the “Lists” tab and choose the “Upload New List” button. Follow the instructions to upload the list.
Can I manage my list of contacts from your website?
Yes, the MyPortal website allows you to download, view, re-name, sort, search and delete lists. You can also add, delete, modify, search and replace individual destinations on your list using the online list editor. Simply go to https://myportal.premiereglobal.com and log in with your User ID and Password. Go to the “Lists” tab to manage your lists.
Can I associate different billing codes to jobs launched by users in my company?
Yes, billing codes are a convenient way to assign unique identifiers to jobs that are sent by different departments or users in your company. These jobs are then organized and subtotaled on your Premiere invoice for allocation of expenses. To assign a billing code to a job, go to https://myportal.premiereglobal.com and log in with your User ID and Password. Go to “Jobs”, “Create / Send Job” and choose Fax as your job type. Fill in your job details and enter a billing code in the Job Tracking and Reporting section. You may also set a default billing code for each User ID in your company so that the billing code is pre-filled each time. This can be done by going to the “Settings” tab.
What document types can I send for fax delivery?
You can send virtually any type of document for a fax delivery. Premiere Global supports document translators for rasterizing PDF, Excel, Word, PowerPoint, ASCII and much more into fax format.
What is least cost routing?
Least cost routing is a way of routing documents to locations in the most efficient and cost-effective way possible. Premiere Global has network points of presence (POPs) throughout the world. This allows the company to route documents via the Internet for the long distance portion of the delivery and then send the document locally (via the in-country POP) to take advantage of local delivery rates. This ensures that Premiere Global customers receive the most competitive prices for services.
Accounts Receivable Management (ARM)
How will ARM help me collect more money?
The Accounts Receivable Management (ARM) solution provides an organization with tools to contact, remind and drive collections for customers who have outstanding debt. The concept is to start early in the process before a customer becomes delinquent. This can be accomplished by providing helpful reminders that a monthly invoice is being sent. This helps a customer to keep the payment foremost in mind and to not over look payment. Secondly, reminders based upon the date payment is due can help a customer to remember to get their payment in before they go past due. If a customer still falls into the dunning process, gently demands that get more forceful can be sent cheaply and with options like, transferring to pay, excuses can be removed. Finally, for severe past due customers, that have fallen into a collection process, the solution can send out forceful reminders to call and make arrangements to take care of the debt immediately.
What if I call a number and no one is home?
The ARM Solution can determine if there is a live answer or if a machine answers and handle the call based upon your needs. If there is no answer or the line is busy the solution in configurable to make re dial attempts to maximize the potential for the delivery of your message.
Can I leave a different message for the answering machine than what is delivered to a live person?
If selected, the solution can leave a different message for the answering machine that for the live answer. This might include a PIN number or other identifier to speed the call back to resolution.
How can I be sure that the person who answers the phone is the correct person?
Upon answer, the solution provides a mechanism for validation that the person answering is the person that you are trying to reach. This does two things. First, it verifies that the information is delivered to the recipient that it is targeted to, providing a level of privacy. Second, it tracks the response to prove that the message was received, eliminating the excuse that they did not get a message. The authentication process is a keyed in numeric number value that matches information supplied with the calling list.
If the recipient wants to pay or get more information can I transfer them to my call center or IVR?
Yes. The ARM Solution offers a transfer feature that allows for the routing of a call into an existing IVR or call center.
How will my call center operator know who is calling?
The ARM solution provides for a function known as Whisper. A predetermined message is created that will tell the operator who is on the line before actually connecting the call to the operator. The operator can use this information to bring up a customers record before actually speaking with the customer.
Can the call script be complex and allow for branching and personalization?
Yes. Our advanced scripting tool is available via the web and allows for advanced branching within a script as well as inserting of dynamic information to personalize a call to the recipient. The script process allows for both recorded WAV files and advanced Text-To-Speech capabilities.
For very large jobs, how can I be sure that I do not flood my call center with calls and at the same time, make sure that I have enough calls coming in to keep my operators busy?
The ARM Solution provides for management of the transfer process through sophisticated algorithms that manage and control the dialing process. This process is called call pacing. We are constantly advancing the technologies in the area of call transfer and pacing and have many planned future enhancements.
